AI Customer Insights Manger for Hire!
Meet Chloe the Category Manager
Your dedicated resource to monitor every customer signal and protect your product’s integrity.
- What are customers saying right now
- What issues are increasing?
- What should we fix next?
- Where are the hidden opportunities?
Most Brands Don’t Have a Real Category Manager
They have star ratings. They have review count. They have star ratings.
What they don’t have is an analyst identifying why the “House is on Fire.”
Too Many Voices, No Signal
Thousands of reviews across hundreds of ASINs. The feedback exists, but it’s buried in noise.
You get data, without insights.
Feedback Without Prioritization
You know customers are unhappy about something, but how widespread is it? Is it growing? Is it critical to conversion?
Without daily tracking and trend analysis, eams are left guessing and conversions suffer.
Unquantified Quality Risk
Brands ignore “small” complaints that eventually lead to mass-refunds. Is a “broken seal” complaint a minor packaging fluke or a $25,000 inventory write-off in the making?
Decisions are reactive instead of strategic.
What does Chloe do?
Chloe reads every review isolates the feedback that will create the largest impact across three outcomes:
- Increasing conversion rates
- Reducing returns
- Improving customer satisfaction and loyalty
Instead of reacting to isolated complaints, Chloe identifies the patterns that actually move ratings, returns, and repeat purchases.
Key Metrics Overview
Chloe delivers a clean snapshot of review volume, sentiment distribution, and complaint frequency using a recency-weighted model. Instead of lifetime averages masking new issues, you see what is happening now.
Know instantly if customer sentiment is strengthening or slipping.
Brand Overview
This section summarizes the most important customer shifts across your catalog in plain English. You see which products are driving negative sentiment, which SKUs are gaining traction, and where velocity is changing.
Understand the story behind your reviews, not just the score.
Items Needing Attention Soon
Chloe flags products trending toward risk before ratings drop materially. Rising defect mentions, packaging failures, or durability complaints are isolated early.
Prevent small issues from becoming revenue problems.
Top Issues Detected
Reviews are clustered and ranked by frequency so you can see the most pressing complaints by ASIN. This eliminates anecdotal bias and focuses your team on measurable problems that can be quickly addressed.
Fix what customers are actually complaining about.
Action Items
Chloe translates review patterns into structured operational recommendations. Each recommendation is tied directly to evidence in customer language and frequency trends.
Move from insight to implementation.
Emerging Trends
Customer language reveals shifting expectations and new use cases. Chloe identifies correlations, demographic friction points, and product pairing signals.
Capture opportunities before competitors do.
Opportunity Products
Products near rating milestones or conversion thresholds are identified and highlighted. Small improvements in review profile can materially impact performance.
Leverage customer momentum strategically.
Review Hygiene
Chloe separates product issues from fulfillment problems, suspicious reviews, and operational noise. This protects rating integrity and clarifies true product risk.
Focus on real issues, not distortions.
Pricing
Unlike a traditional hire, Cameron scales with your catalog with simple graduated per ASIN pricing.
1–20 ASINs
$50 per month
21–50 ASINs
$2 per ASIN
51–100 ASINs
$1.50 per ASIN
100+ ASINs
$1.25 per ASIN
200+ ASINs
Contact Us
Monthly plans have a one-time $75 onboarding fee.
Annual plans include free onboarding and one month free.